Refund policy

📦 Mommy’s Little Heart – Return & Refund Policy

At Mommy’s Little Heart, we want every customer to feel confident and happy with their purchase. If something isn’t quite right, we’re here to help — with a simple, straightforward return policy.

 

🕒 Return Window

You may request a return within 7 days of receiving your order.

After 7 days have passed, we are unable to offer a refund, exchange, or store credit.

 

📬 Eligibility for Returns

To qualify for a return:

  • Items must be unused, unwashed, and unworn
  • Items must be in their original packaging
  • Tags must still be attached
  • The item must be free of odors, stains, pet hair, or damage

Items that do not meet these conditions will not be accepted.

 

🚫 Non‑Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

  • Accessories
  • Headbands
  • Clearance or final‑sale items
  • Gift cards

 

💰 Refunds

Once your return is received and inspected, we will notify you of approval or denial.

Approved returns will be refunded to your original payment method.

Shipping costs are non‑refundable.

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At Mommy’s Little Heart, we are committed to providing quality products and a positive customer experience. Please review our refund policy below:

Non-Delivery Claims

If you believe your order has not been delivered, you must contact us within a reasonable timeframe after the expected delivery date.

  • All non-delivery claims will be taken seriously and an investigation will be initiated to determine the status of the shipment.
  • This investigation may include reviewing shipping carrier records, delivery confirmations, and any other relevant information.

Investigation Process

  • During the investigation period, we may contact the shipping carrier and request additional details from you to assist in resolving the issue.
  • Customers are expected to provide accurate shipping information and any supporting details if requested.

Refund Decision

  • Once the investigation is completed, Mommy’s Little Heart will make a final determination.
  • Based on the findings:
    • A refund may be issued if non-delivery is confirmed, or
    • A refund will not be issued if the investigation shows the item was successfully delivered or if the claim cannot be validated.

Final Determination

All decisions made at the conclusion of the investigation are considered final.

 

📦 Return Shipping

Customers are responsible for the cost of return shipping unless the item arrived damaged or incorrect.

If you received a damaged or wrong item, please contact us within 48 hours of delivery with photos so we can make it right.

 

📩 How to Start a Return

Email us at contactus@mommyslittleheart.com with:

  • Your order number
  • The item(s) you want to return
  • Reason for return

Our team will respond with instructions.

❤️ Our Promise

We’re a small boutique dedicated to bringing comfort, style, and joy to families. Thank you for supporting Mommy’s Little Heart — we’re always here to help make your shopping experience wonderful.